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01

Shipping and delivery options
Standard shipping
If the goods are in stock, we usually ship by the next day
Czech republic
3 - 4 days
 

1 / Packeta - home delivery or to the pickup point

 

2 / Transport service PPL/DPD - home delivery

Slovakia, Hungary
4 - 5 days

 
Packeta - home delivery or to the pickup point
Europe
- 14 days
 

1 / Germany, Poland, Slovenia, Romania - Transport service PPL / UPS

 

2 / Austria, Belgium, Croatia, Estonia, France, Italy, Lithuania, Latvia, Netherlands, Portugal, Spain - Transport service PPL / UPS

Worldwide
- 4 weeks
 
Rest of the world - according to individual agreement, possibility of transport to the region, current price list and availability of the carrier
99,-
149,-

 
350,-

 
600,-
1050,-
1600,-
individual

 

02

Express delivery in Prague
Are you in a hurry? If the item is in stock, we will send it to you today or tomorrow by Liftago
Today
 
Tomorrow
 

If you order today before 14:00, we will order Liftago to your adress at 18:00 - 21:00

If you order today before 20:00, we will order Liftago to your adress at 10:00 - 12:00 or 12:00 - 15:00

 

(You must pick up the goods at the given address at the given time)

250,-

 
199,-

 

03

Personal pick-up in the studio
If the goods are in stock, we will usually have them ready by the next day, after which we will contact you to arrange the most ideal pickup date. Are you in a hurry? Please contact us and we will arrange pickup as soon as possible.
Adress:
Atelier B114, Bořivojova 729/114, Prague 3 - Žižkov, 130 00

Free
 

04

Contact us
 
If you need to send the goods in another way or have any questions, please contact us.
nalejto@gmail.com
+420 774 338 084

Nákup, reklamace
Shopping
You can shop easily on our e-shop with online payment. Contact us if you want to come to our studio in person. You can also visit brick-and-mortar stores that sell some of our products. You can find them here.

01

Shopping and complaints
Some of our more expensive products are not made to stock, but only to order. There you will find a "pre-order" button, you pay for the products in advance and we go into production. This button may also be for products that are currently sold out but are in the process of being manufactured. So don't be afraid to use this button and pre-order the product. We will inform you about the deadline, which is individual according to the complexity of the product.

02

Returns and complaints
You are also entitled to return the goods without giving any reason within 14 days of the online purchase. Whether the product did not meet your expectations, was an inappropriate gift, etc., please email us at nalejto@gmail.com and we will send you instructions on where to send the item back to us and refund your account. However, you are responsible for paying for shipping to us.
If you have discovered a manufacturing defect in the product, you are entitled to make a complaints within 2 years. Please email us at nalejto@gmail.com with a description of the defect and a photo, and information on whether you would like a new piece, an exchange for other goods, or a refund. Send the defective product back to us, we will pay the shipping. However, the warranty only covers problems that are caused by the manufacturer.
If your goods have arrived broken, it was probably due to improper handling of the package. But don't worry, 95% of the products will arrive fine, we pack the goods carefully. But if exceptionally it happened, please contact us immediately with photo documentation, we will complain about the shipping and send you new goods.
V případě nejasností nás neváhejte kontaktovat emailem na nalejto@gmail.com nebo telefonicky na tel. +420 774 338 084.

Formulář vrácení zboží bez udání důvodu- odstoupení od smlouvy:

Formulář reklamace:

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