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Terms and Conditions

   1. Basic provisions


MgA. Lenka Záhorková
with registered office: Kosmonautů 1325, 511 01 Turnov
office: Bořivojova 729/114, 130 00 Prague 3 – Žižkov 
ID number: 04727398
"we are not VAT payers"

Contact information:
tel.: +420 774 338 084
Registration number: 5836879329/0800
Competent authority according to §71 paragraph 2 of the Trade Act: Turnov Municipal Office

These terms and conditions regulate business relations between Lenka Záhorková (hereinafter referred to as the "operator") and her business partners (hereinafter referred to as the "buyer"),   in accordance with the provisions of § 1751 paragraph 1 of Act No. 89 /2012 Coll., Civil Code (hereinafter referred to as the "Civil Code") mutual rights and obligations of the contracting parties arising in connection with or on the basis of the purchase contract (hereinafter referred to as the "purchase contract") concluded between the seller and another natural person (hereinafter referred to as the "buyer") ) through the seller's online store. The online store is operated by the seller on a website located at the internet address (hereinafter referred to as the "website"), through the website interface (hereinafter referred to as the "store web interface").
The operator is entitled to modify these conditions at any time. Legal relations between the operator and the buyer, which are not expressly regulated by these terms and conditions, are governed by the provisions of the Commercial Code and the Civil Code.
These terms and conditions are binding on both parties.

   2. Protection of personal and other data

The buyer undertakes to provide the operator with the necessary personal data that will be used for the smooth processing of the order. He is also entitled to provide other data that he wants to be listed on the sales documents.
The operator undertakes that the obtained personal data will be processed in accordance with the law
No. 101/2000 Coll., on the protection of personal data.
The operator guarantees that all personal data will be used exclusively for the purpose of processing the order.
The data obtained will not be provided to a third party under any circumstances, with the exception of those data that are necessary for the delivery of the order by the shipping company.


   3. Ordering the goods and sending them

The contractual relationship between the Seller and the Buyer is established by delivery of the order (acceptance). The Seller undertakes to inform the Buyer of the dispatch of the goods to the electronic address provided by the Buyer when creating the order. The dispatch of the ordered goods means their dispatch to the address specified by the Buyer when creating the order. 


      3.1 Delivery

The Goods will be sent to the Buyer within 28 days of payment of the total price and the Buyer has the option to choose from the following shipping options and to the following regions:



Czech Republic

- Standard Delivery - Czech Republic - delivery by courier service either by delivery to the address or delivery point

- Delivery Standard - Courier Czech Republic - delivery by courier service of the seller's choice either by PPL, DPD, DHL, GSL, etc.

- Express delivery in Prague - delivery by Liftago courier service within the time window of your choice. The buyer must personally collect the parcel from the courier within the given time window at the given address

- Personal collection - at Bořivojova 729/114, Prague 3 - Žižkov - does not have opening hours and so the seller is obliged to contact the buyer and personally agree with him on the date of delivery. 


Slovak Republic, Hungary

- Delivery Standard - Zásilkovna SK - delivery by courier service zásilkovna, either by delivery to the address or the point of delivery


Neighbouring EU countries - Germany, Poland, Slovenia, Romania

Delivery Standard - Courier - delivery by courier service of the seller's choice, either PPL, DPD, DHL, GSL, UPS, etc. 


Other countries in Europe - Austria, Belgium, Croatia, Estonia, France, Italy, Latvia, Lithuania, Netherlands, Portugal, Spain

- Delivery Standard - Courier - delivery by courier service of the seller's choice either PPL, DPD, DHL, GSL, UPS etc.


Rest of the world - according to current prices and shipping options for each region. For a specific region, the seller will contact the buyer and indvidually agree on the terms of shipping.


Seller reserves the right not to ship goods to countries to which the current flat rate price will not correspond and has the right to individually adjust the shipping price according to the current prices for sending packages abroad and contact the buyer with the adjustment of the shipping price)

     3.2. Payment

The Operator offers a choice of the following payment methods:

- Credit or debit card online. Payment is made using the payment gateway Stripe, and payment is subject to the terms and conditions of this payment gateway, which are available atškeré changes including price changes in the online shop are subject to change. The price is valid at the time of ordering.We are not subject to VAT. The price of the goods offered is therefore final.


   4. Order cancellation

Both the buyer and the seller are entitled to cancel a binding order without giving any reason by sending a cancellation email. In the case of cancellation by the buyer, the operator recommends cancelling the order as soon as possible before the order is forwarded to the shipping company. If the buyer fails to cancel the order before it is handed over to the shipping company, the buyer is obliged to pay the shipping costs.The money is returned by the seller to the buyer to the same account from which it was received using the Stripe payment gateway. If the buyer wishes a different method, he is obliged to send a request by email.

   5. Complaints

The warranty period begins from the moment of receipt of the goods by the buyer.If the buyer discovers during the use of the purchased goods a defect that was not caused by non-standard handling, but is a defect of the product, he is entitled to claim the goods within the warranty period.The buyer informs the seller about the request to claim the goods by email to or by phone.Upon receipt of the shipment, the operator recommends to immediately recheck its condition. In case of damage to the packaging or incompleteness of the shipment, the buyer is entitled to reject the goods (not to sign the acceptance report). In this case, the buyer will draw up a damage report with the carrier on the spot (carrier's confirmation is required) and send it to the operator's email within 24 hours. If the buyer had signed the receipt report first, he could not subsequently claim for incompleteness or damage to the shipment.The seller recommends sending back the goods to be claimed either in the original or other suitable packaging that will protect the goods from further possible damage during transport. The Buyer shall send the goods back to the Seller at Lenka Záhorková, Bořivojova 729/114, Prague 3, 130 00.After the Seller has assessed the claim, the Buyer will be notified of the result by email. The deadline for processing the complaint is 30 days according to Act No. 634/1992 Coll.

   6. Return of goods and withdrawal from the contract

The buyer has the right to withdraw from the contract if the operator does not comply with the contractual terms.
According to Act No. 367/2000, the buyer as a natural person (not a business entity) has the right to return the goods without giving a reason within 14 days of delivery of the shipment. The goods must be sent in their original, undamaged packaging, unused, with all documents (copy of the invoice, spare parts, etc.) The operator will assess the returned goods and, if they are in order, will refund the buyer. The operator does not cover the costs of shipping returned goods. Shipments with missing documents will not be accepted.


   7. Out-of-Court Settlement of Consumer Disputes

In accordance with Section 1820 (1) (j) of Act No. 89/2012 Coll., the Civil Code, we inform you about the possibility of out-of-court settlement of consumer disputes.

If a dispute arises between the seller and the consumer that cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court settlement of such a dispute to the designated entity for out-of-court settlement of disputes, which is:


Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2

The consumer can also use the online dispute resolution platform, which is established by the European Commission at the address:

The Czech Trade Inspection Authority is the supervisory authority overseeing consumer protection and operates in accordance with Act No. 64/1986 Coll., on the Czech Trade Inspection Authority, as amended, and other legal regulations.

According to Section 14 (2) of the Consumer Protection Act, "in the event of a dispute between a consumer and a seller that cannot be resolved directly between the parties, the seller shall provide the consumer with the information specified in paragraph 1 in a written form or on another durable medium."

   7. Cookies

The buyer agrees to save so-called cookies on his computer or mobile device. In the event that it is possible to make a purchase on the website and fulfill the seller's obligations from the purchase contract without so-called cookies being stored on the buyer's computer or mobile device, the buyer can revoke the consent according to the previous sentence at any time.

   8. Final Provisions

These terms and conditions are valid from 1 December 2020 until revoked or amended and apply to all purchase contracts concluded between the operator and the buyer. By sending the order for goods, the buyer confirms that he has understood the terms and conditions and that he agrees with them. The operator reserves the right to change the terms and conditions.

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