01
Shopping
You can easily shop in our e-shop with online payment. If you want to view and choose the products in person, you can visit us at the studio in Prague. Please book your visit in advance or contact us.
You can also find some of our products in brick-and-mortar stores and galleries.
Pre-order
We do not produce some more demanding or valuable products in stock, but only produce them based on an order. For these products, you will find a "Pre-order" button. After the order is paid, we will start production.
The "Pre-order" button may also appear for products that are currently out of stock but are already in production. If you're interested in them, you can pre-order them to reserve your piece.
The delivery date for these products is individual depending on their complexity and current production capacity. You can find the estimated production time for each product.
02
Return of goods
Have you purchased through our e-shop and the product is not to your liking? For most goods, you have the right to withdraw from the purchase contract without giving a reason within 14 days of receiving the goods. The law also provides for some exceptions, for example, for goods manufactured or modified according to your individual requirements.
If you want to return the goods, please fill out our withdrawal form. You do not need to state a reason for the return.
After submitting the form, we will automatically confirm its receipt and send you information on where to send the goods.
Please send the goods back to us no later than 14 days after withdrawing from the contract. You will pay the costs of sending the goods back to us.
We will refund your money no later than 14 days after you withdraw from the contract. However, we may wait until we have received the goods back or until you have provided proof that you have sent them back.
We will also refund the original shipping costs, using the cheapest shipping method offered. We will refund the money in the same way the order was paid for, unless we agree otherwise.
If you would like to exchange the item instead of a refund, please use the exchange form below.
03
Exchange of goods
If you are not satisfied with the product, but would rather exchange it for another product from our range instead of a refund, you can request an exchange via our form.
You are also entitled to return the goods without giving any reason within 14 days of the online purchase. Whether the product did not meet your expectations, was an inappropriate gift, etc., please email us at nalejto@gmail.com and we will send you instructions on where to send the item back to us and refund your account. However, you are responsible for paying for shipping to us.
04
Returns and complaints
Is there something wrong with your product? If the goods have a defect for which we are responsible, you can make a claim or claim for defective performance.
You can easily submit a complaint using our complaint form. Please describe the defect and attach photos that clearly show the problem.
If the product needs to be sent for assessment, we will discuss the next steps with you. Please do not send the goods to us until we have discussed this with you.
We will handle the complaint as soon as possible, but no later than 30 days from the date of its submission, unless we agree with you on a longer period. We will inform you of the outcome of the complaint.
Depending on the nature and extent of the defect, the complaint may be resolved, for example, by repair, replacement, reasonable discount or withdrawal from the contract, if the legal conditions for the given method are met.
Defective performance rights do not apply to defects caused by improper use, improper maintenance or normal wear and tear. You can find out how to properly care for our products here.
If the complaint is justified, you have the right to compensation for the reasonably incurred costs associated with its application.
05
Damage during delivery
Did your goods arrive damaged? Despite careful packaging, damage to the shipment can rarely occur during transport.
Please contact us as soon as possible and attach photos of the damaged product, its packaging, and ideally the entire shipment.
We will resolve the situation with you and agree on the next steps. Damage during transport does not mean that you lose your rights.
06
Do you need advice?
Not sure how to proceed? Write to us, we will be happy to advise you.
Email: nalejto@gmail.com
Phone: +420 774 338 084
Detailed terms and conditions of purchase, withdrawal from the contract, exchange and complaints can be found in our Terms and Conditions.